Shipping & Handling
Please allow 2-5 business days for order processing and handling before your order is shipped out. For Canada orders, please allow up to 5 additional business days for shipping. For USA orders, please allow up to 7 additional business days for shipping. For international orders, please allow up to 10 additional business days for shipping. Note that we aim to exceed these timeframes significantly, but many aspects of shipping are out of our control.
WE ARE NOT RESPONSIBLE FOR THE FOLLOWING SHIPPING CONCERNS:
- Mistakes made by the customer in their shipping information. If you provide us with the wrong address or forget to include any necessary address information, including but not limited to an apartment/condo number, the customer is responsible for paying for a new shipping label to re-ship the product.
- Stolen packages. It is the customer's responsibility to provide a shipping address that can safely receive orders.
- Declined customs/duties charges. Dew will not cover the cost of customs, duties or taxes for any orders.
- Packages delivered in error to a neighbor. It is the customer's responsibility to communicate with their neighbors and retrieve any packages delivered there accidently.
IF YOUR ORDER IS DECLINED/RETURNED TO SENDER FOR ANY REASON:
- The customer will be responsible for paying for a new shipping label to have the order shipped again.
- If you decide to abandon your order for any reason and it is returned to us, your order will be refunded, however a 25% restocking fee will be applied, as well as a $15 USD shipping charge for the original label if your original order received free shipping.